Privacy Policy
At [Zena], we are committed to protecting your personal information and your right to privacy. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website or make a purchase from us.
Information We Collect
- Personal Identification Information: Name, email address, phone number, shipping address, and billing address.
- Payment Information: Details necessary to process your payment, such as credit/debit card numbers. Note: We do not store your payment information; it is processed securely by our payment gateway providers.
- Technical Data: IP address, browser type, device information, and browsing behavior on our site.
- Cookies and Tracking Technologies: To enhance user experience and analyze website traffic.
How We Use Your Information
- Order Fulfillment: To process and deliver your orders.
- Customer Support: To respond to your inquiries and provide support.
- Marketing Communications: To send you promotional materials, offers, and updates (only if you have opted in).
- Improving Our Services: To analyze website usage and enhance our services.
Legal Basis for Processing
We process your personal data based on:
- Your explicit consent for specific purposes.
- Contractual necessity to fulfill our obligations to you.
- Legal obligations as required by applicable laws.
Sharing Your Information
We do not sell, rent, or trade your personal information. We may share your information with:
- Service Providers: Third-party vendors who assist in operating our website, conducting our business, or servicing you, provided they agree to keep this information confidential.
- Legal Requirements: If required by law or in response to valid requests by public authorities.
Data Security
We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, please note that no method of transmission over the internet is 100% secure.
Your Data Protection Rights
Under Egyptian law, you have the right to:
- Access: Request copies of your personal data.
- Correction: Request correction of any inaccurate information.
- Deletion: Request deletion of your personal data under certain conditions.
- Objection: Object to our processing of your personal data.
- Withdraw Consent: Withdraw your consent at any time.
To exercise any of these rights, please contact us at:WhatsApp: +201080047425
Cookies
Our website uses cookies to enhance user experience. You can choose to set your web browser to refuse cookies or alert you when cookies are being sent. However, some parts of the site may not function properly without cookies.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
