Return & Exchange Policy
What payment methods do you accept?
We accept a variety of secure payment options to ensure convenience for our customers: Credit/Debit Cards (Visa, MasterCard, etc.)
E-wallets (Vodafone Cash)
Do I need to pay a deposit to confirm my order?
Yes, a deposit is required to confirm your order. The deposit amount will be specified during the checkout process. You can pay the deposit securely via Visa, e-wallets, or other available payment methods.
When do I need to pay the remaining balance for my order?
The remaining balance is paid in cash upon delivery. After you place your order and pay the deposit online, the rest of the amount will be collected by the delivery man, who will contact you before arriving. This way, you’ll be informed and ready when your order is delivered.
How is my payment information secured?
We take your security seriously! Your payment details are encrypted using industry-standard security protocols to ensure your information remains private and safe.
What should I do if I experience issues with my payment?
If you experience any issues while making a payment or notice anything unusual, don’t worry — we’re here to help!
You can contact us directly via WhatsApp at +201080047425 or reach out to us through our social media platforms. Our team will assist you as soon as possible to resolve the issue.
Can I cancel my order after making a deposit?
If you cancel your order after paying the deposit, the amount will be refunded within 3–7 business days to the original payment method.
Please note: if the order has already been confirmed or processed, cancellation may not be possible. For assistance, please contact us as soon as possible.
